Cloud Support Frontline Support/CSFL
Customer Support Engineer
Licensing Operation Specialist
The Licensing Operation Specialist is a business operations professional responsible for supporting commercial executives in closing Volume Licensing (VL) deals and seeing them through to processing. You will manage the pricing of VL deals and work with and through the wider sales teams, both internally and externally. You will be measured on execution metrics that ensure on-time and quality deals. You will provide expert advice and consultation to the sales team in relation to licensing solutions for customers.
Customer Service Representative
The Customer Service Representative (CSR) will be responsible for providing support for a wide range of services. As the first point of contact, the CSR will represent the brand promise by delivering a low-effort experience and driving a complete resolution of the customer’s needs. The CSR will support customers, partners, and employees through a variety of channels, such as phone, email, and chat. Complex and out-of-scope work will be passed quickly to the next level of support.
Network Engineer
The Network Engineer is responsible for providing post-sale technical support worldwide for customers of medium to large-scale networks. The Technical Support Engineers have in-depth knowledge of Cisco hardware issue resolution.
